![]() Status trackers and progress updates are so prevalent now, that users expect them. Instead, status trackers and timely progress updates can reduce their anxiety, by making the status of the delivery of that product or service visible. ![]() Good service design doesn’t just leave users in the lurch. Users also need to be informed of the progress of their application for a service - be it a new passport or a new mortgage. (In this article, “delivery” refers to both physical shipment and virtual or online service delivery.) Lack of control can cause some anxiety, even more so when the product is expensive, sensitive or sentimental, or is needed urgently. When users buy a product or apply for a service online, they don’t have control over the completion of that process - the delivery of the product or the service.
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